Look at the work behind the total
- Request that every provider set out each task and its frequency in writing.
- Ask what number of labor hours each visit is priced on.
- Find out what supplies are covered by the price and which will appear as separate charges.
- Clarify whether floor care and similar periodic jobs fall inside the quote or will be billed apart from it.
What a sound cleaning contract contains
| Contract term | What it should say |
|---|---|
| Scope of work | Every task and area in writing, together with how frequently each is handled, so that you have something concrete to hold the provider to. |
| Schedule | The days and times service takes place, and how holidays are handled. |
| Pricing and inclusions | The agreed charge for each month or visit, along with the supplies it includes and how any additional work gets approved before it is billed. |
| Insurance | Written proof of liability insurance, together with workers compensation where the provider has employees. |
| Keys and building security | Who is trusted with keys or alarm codes, and the steps taken if any go missing. |
| Quality checks | How regularly the work is inspected and the process for reporting and correcting anything that was missed. |
| Term and cancellation | How many months or years the agreement runs, and what notice either party owes the other before bringing it to an end. |
Warning signs to watch for
- A price offered before the provider has seen your space or asked any questions about it.
- No written scope at all, or one that leaves out how often tasks happen.
- Hesitation or excuses once proof of insurance is requested.
- A lengthy contract that offers no way out if the quality of the work declines.